Dear Hillermann Nursery Flower Shop,

I always hear wonderful compliments of your work from family, so I want to continue the trend. Thank you very much to Jessica. You were very professional and polite on the telephone. Jessica helped place a double order of flowers for me and my family today. I look forward to seeing a picture of what y'all come up with. Jessica called it "something Springy". I am not sure what this looks like, but I trust it will be beautiful and smell terrific.

Thanks again. Happy Easter Hillermann Nursery. God Bless. Sincerely, Geoff

I wanted to email you & say that your website is absolutely amazing. Easy to follow & full of great info ect .. I get very excited about things like this & will definitely be saving your website to my favorite. I love the monthly tips!! Everything is very good! Thank you for all that you do, not just for your business but the resources that you provide to the community.

Leisa

Dear Sandra,

I wanted to let you know how impressed I am with the gentlemen you sent to plant the trees on my father's property in Steelville. Melvin, Todd, Steve and Tim were very professional, but beyond that, they showed concern for making sure everything was done correctly. They were very friendly and considerate. Before they left, they cleaned up all traces of being here! You can be sure I will recommend your nursery to anyone need such services.

Sincerely, Jill

Hillermann's,

Tim and Steve did a superb job of clean up at my house. They lived up to the Hillermann reputation. My husband always told me that after he was gone or could no longer do the work, I should always trust Hillermann's.

Thank you, Betty

Hillermann's,

I took this photo of the gourds you had today in the greenhouse. Of course all of them came home with me along with some other plants! We just love driving from St. Louis to Hillermann's! Thanks so much!!

Scott

Hello Sandi and the Floral Team,

I just want to send a note to you about the beautiful red flowers on our church altar this weekend. We appreciate the time and effort that you spent on those arrangements. The flowers were so pretty !!

Thank you, Lana

Immanuel Lutheran Church, Washington, MO

Sandi,

I want to tell you how impressed I have been with your service department. I have been bringing my mowers/power equipment here for 5 years and have always been very happy with the service, cost, and professionalism of your service staff... from Roger on down to the technicians.

Recently, Doug and Mark and Bruce saved me $400.00. A Honda dealer in St. Louis told me my push mower had a blown engine... and that I might as well throw it away and get a new one! I brought it out here and your guys (Doug, Mark, and Bruce) correctly diagnosed a worn belt in the transmission and fixed it within a hour or so. It has run fine since. That correct diagnosis and a $16.00 belt made a big difference that week for me.

Thank you and my thanks to them, Chester

Hillermann Management,

We want to tell you how impressed we were with your employees - Gary, Todd, Mark and Scott. They built a flower retaining bed, and a beautiful stone patio. All of your employees were very hard workers.

Thank you, Eddie & Kay

Last night I went to _____ ______ for some more garden stuff... won't do that again. I have been spoiled by Hillermann's. Seriously... there was absolutely NOBODY there to help me at all. I was totally lost on what exactly I was looking for... actually knew what I wanted...but it was rare...and they just looked at me like I was dumb and had no time for me. I ended up leaving. It was totally the opposite of what I experienced at Hillermann's. I had 2 people there working with me...and really helping me out. They had people everywhere... _____ ______ had nobody nowhere!!!!

I am very serious about this... I will continue to drive 35 mins. just to go to Hillermann's... which I will need to do in the next week or so.

Lisa

I just want to say I love reading Pookie's Scoop from the Coop. I enjoy it very much and look forward to receiving your e-newsletter. Thanks so much for brightening my day!

Jan

Hillermann Nursery & Florist donated plants and soil for our second graders to make their mothers Mother's Day one to remember! We would like to send a big thank you to Hillermann Nursery for being such a wonderful part of our community! Thanks!

Shanon

Sandi,

Congrats on your 60th anniversary. My family is from Hermann; my dad worked at McDonnell Douglas and commuted through Washington for many years. He always stopped at Hillermann's for special flowers for my mother--no other place would do! I vaguely remember coming in with him as a child and seeing your parents (at least I'm guessing that's who they were) running the store. Glad it's still in the family!

Best wishes on your 60th year.

Cynthia

Dear Sandi,

We want to extend a big THANK YOU for your part in creating an extremely successful landscape spectacle for the St. Louis Auto Show's Eco City.

Thank you for the artificial trees and the help with putting the show together, all much appreciated!

We look forward to another successful year for our Association and plan to have discussions for involvement in next year's Auto Show.

Thank you again, Jennifer - Thank you, Simon

Good Morning,

I recently had my Lazer Z at Hillermann's in Washington, MO. ,where it was purchased, for an annual look over / proactive service.

I had been having issues when the key was turned on it wasn't allowing the fuel pump to kick in net result it wouldn't start, also I had experienced some unusual noise coming from the deck and sure thought it was coming from a deck spindle ?

Mark @ Hillermann's provided the diagnostic service and determined the ignition problem was cause by a faulty relay near the computer module and the deck noise was coming from a bearing somewhere on the mover drive belt not a spindle.

This is my third Exmark and my best to date regarding power and cutting abilities and it's utilized for home applications only, no commercial work. Mark was aware of just that and knew how I took care of my equipment and went to bat by contacting you to see if these problems could be covered by Exmark, even though my warranty had expired.

I want to sincerely thank you for watching out for the little guy and taking care of these issues, it was a true gesture of good faith and goes without saying supporting the fact that "Exmark takes good care of their customers".

Sandy, if you would please see that a copy of this letter gets put in Mark's personnel file as he is an asset to your organization and truly went above and beyond to take care of this long time Hillermann customer and it's truly appreciated !

Best personal regards and thanks to all.

Bob

Sandi,

Thank you so much for that exquisitely beautiful bouquet of flowers.  Truly I have never seen such an elegant and lovely arrangement.  At times like these, there is so little we can do, but to show respect and sympathy with beauty is about the best we can hope for.  All of us appreciate the special care you took, particularly the family.

Dolores

Dave & Paul,

As you can read from the message from our Director of Research and Development, the efforts from everyone paid off. We knew we would be pushed to close up any last minute opportunities which seem to always pop up. So many comments from the directors and especially from the staff here on how well the facility looked. Your work force was so instrumental in this effort. You have a team of professionals that work miracles! Please share this with them and until I can personally thank them, tell them "thanks" from me. What a great job each did!

Thank you all, Jim

Dear Facility Team,

I want to take a moment to thank each of you for your part in getting us ready for the Board of Director's tour of our facility yesterday afternoon. I had so many fabulous comments on how great the facility looked, and on how much your pride showed in the work that we do and in the units that we work in. I heard things like "I had no idea," and "what a wonderful experience." Our CEO was on his first tour of the facility and remarked to me several times that he could tell that we take great pride in our work and that we really tried to be our best for the board. He was very sincerely appreciative and asked me to make sure to tell you that he was impressed.

Thanks again. You are a great team and I consider it a privilege to work with each of you.

Cindie

Hillermann's Nursery - Sandi,

Our daughter rides at Exceptional Equestrians. I see you did mulching at the off Highway A location (between Washington & Union) on December 2, 2010. I saw the article in the 12/8/10 Missourian. May I add a BIG THANK YOU! for this volunteer work and material!

Sincerely, Tom & Sharon

Sandi,

Thanks for this valuable information! (A reply to our Frost Advisory email)

Sandi,

Congratulations to you and your staff on being voted #1! It is a testament to your excellent service to your customers and the community.

Best wishes, Michelle & Dee

Hi Paul,

I'm from Int'l. Collagen Resource.  Thank you so very much for the incredible work you and your crew did out here and at our home. WOW! everything looks so much better.

Now, would you please take a look at our home at the overgrown, messy flower garden beside our deck and give me an estimate on cleaning it out.

Thanks again, Arllis

I just wanted to take a moment to tell you how much I enjoy reading your newsletters.  Even more than that, I love browsing and shopping at the nursery.  I live in Eureka so I don't make it to the nursery often but about every 6 wks. or so, I get a craving to visit.  You have a wonderful selection of everything for the home and garden.  I appreciate the expertise your staff has and am hungry for their advice. Hillermann's is my favorite nursery in the St. Louis area.  Thanks for satisfying my gardening addiction!

Sincerely, Viv

Hello Sandi,

Congratulations on Hillermann's Nursery and Florist being named the GCA (Garden Centers Of America) Garden Center of the year.!  It's great to see a Missouri home-grown green industry leader receive recognition like this.  I understand the hard work and years of dedication from your family and staff to receive this award. 

Anne

Sandi and Crew:

Congratulations on being selected as the GCA Garden Center of the Year!   I cannot think of a better company and person to receive it.  Thanks for all the hard work you have done for GCA and the industry over the years.

Hope spring has been going well and June continues to be prosperous.  I am sure I'll talk to you in Portland.

Regards, Philip

Sandy,
Congratulations on Garden Center of the Year. #1 is a good thing.
Your show of appreciation for our business goes a long way in making you first.

Sandi:

Congratulations on the recent GCA award. Here's a link to the story on our Web site:

http://www.gardencentermagazine.com/gca_garden_center_of_the_year.aspx

Well done, indeed … YY

Hillermann Nursery,

I am writing to express my gratitude and thanks for a job well done on the "Pooless Pond" project completed today at my home. It is beautiful and adds so much warmth and charm to my residence. It's a little piece of heaven in our back yard.

Further, your craftsmen were very courteous and professional with an eye for detail that made this renovation more than we could possibly imagine. Every facet was completed to our complete satisfaction. The weather did cause severe setbacks early on, but your workers overcame what could have been disastrous to the final aesthetics.

My thanks to the landscape department and Rick for all his help in making our back yard picture perfect and a area to be proud of. We will definitely use Hillermann's for any projects in the future.

I would recommend Hillermann Nursery to anyone that is considering having landscaping performed at his or her home or business.

Sincerely, Joe

Dear Sandi,

Thank you so much for the beautiful pots of mums. They looked so pretty on the tables and really warmed up the room. The folks always look forward to when we draw the names. They love the flowers.

This is one of the many nice things you do Sandi, and I really appreciate your kindness. You are a very dear, special person! (Plus you have a great voice) Thanks again for being so generous.

God Bless!! Melba

Dear Ms. McDonald,

I want to thank you and everyone at Hillermann's for the fine service you've provided us over the past two years; the quality of the work is excellent. Your folks listen carefully to what we want and make every effort to please us.

In particular, we enjoy working with Dave; and this week, "Don" came out and did a fine job of pruning/trimming our shrubs and trees including clean-up.

Your facility off South Point Road is outstanding. I hope you're having a good year and wish you a great future.

Sincerely yours, Paul

Hi Paul.

Thanks for returning my email. You don't have to do anything to the berm if you don't feel its necessary. I was just concerned because they are so beautiful, I don't want the trees to suffer. Don't worry about the stinkhorns then. I saw a show on TV about dogs eating the various fungus and was afraid for the animals. Thanks for your concern. You/Hillermann's takes such lovely care of the landscaping here.

Thanks for all your concern. Vicki

Just wanted to pass along the thanks of my 2nd grade class for the tree planting show today. We took time to hang our heads out the window and watch (and ask questions!). The two men who planted were so patient. Having an audience could have been an irritation, and I want to compliment them for being so patient and nice to the students, explaining the steps they took and answering our questions.

Thanks for the tree, the future shade, and for helping me make the most of a “teachable” moment.

Sincerely, Gwen

Hi, Sandi!

Just want to let you know how much I enjoy your Hillermann E-Newsletters!! I just received the Sept one today. I love the Fall season...with the mums, pumpkins, etc.! I'm looking forward to getting to the nursery soon!! Your recipes always sound so good too... I just may have to give the Salmon Pasta Salad a try!!  :)

Hugs, Kathy

Dear JoAnne,

Thank you so very much for the gift certificate that you sent! You not only continuously go above and beyond in providing the highest quality in nursery and landscaping needs, you effortlessly surpass the bar of excellence in customer satisfaction too. Again, thank you. I look forward to visiting Hillermann's again soon!

Warm regards, Tammy

Dear Sandi,

An expression of appreciation from our Garden Club. We sincerely thank you for designing and printing such attractive hand flyers to promote our recent plant sale. We raised over $700 to fund our annual scholarship. Your promotional contribution certainly helped to attract customers and bring success to our efforts. We are very grateful to you for donating the time, talents, and materials to create the plant sale flyers.

Garden Club Corresponding Secretary

Thanks, Hillermann's, for opening your greenhouse doors this morning to a group of rowdy, curious 2nd graders from a local grade school. I was in the middle of one of the groups when I heard a small voice pipe up, "This is a cool field trip!" You did a wonderful job. I'm certain the students have never gotten to explore plants so freely. Thanks for your patience, enthusiasm and hospitality.

Sincerely, Gwen, parent/chaperone

Sandi,

I know you are busy and I just wanted to let you know I appreciate that you took the time to email me.  Great customer service. Also, I really appreciated the frost warning you sent out. These touches do make a difference. Best of luck on a prosperous season.

Denise

Thank you for the wise words!!  Your support is GREATLY appreciated!!!  (Frost Warning by Email)

Carolyn

Dear Sandi and the staff of Hillermann's,

We want to thank you for hosting our March meeting at your facility. You and your staff extended such a warn welcome to us in so many ways. The garden planter centerpieces brimming with plants cheerfully greeted us with a promise of spring despite the chilly weather. The aroma of your lunch enticed us and we marveled at the delicious and most generous lunch and deserts which you prepared. Everyone was so attentive to our needs during the meal and meeting. We also enjoyed the gift bags with the pansy plant. Your nursery and florist has always been known for its excellence in plants, products, and service as well as for the courtesy and respect you extend to your customers. You truly extended that Hillermann's hospitality to each one of us. Thank you for making our meeting so pleasurable.

Sincerely, the Garden Club Corresponding Secretary

Thank you Sandy, and thanks for the flowers you all made for my mother-in-law's funeral. the weather is bad for funerals, but the flowers are nice. Thanks again,

Ver and Harrison

Dear Sandi, I think you have an awesome store. I could spend hours just looking. Everything I buy is vigorous and healthy (and beautiful). Thanks!

Kathy

I just got off of the phone with Paul calling me to quote my lawn. I just wanted to pass along so that you would know…he was SUPER pleasant, professional and answered all of my questions on the phone. He was really nice.

Kari

Thank you so much, the arrangement was exactly as I pictured. You did a great job. I really count on you to reach my request. Have a good day.

Rose

Just wanted to say "thank you" for filling my flower order so promptly and so beautifully! The floral arrangement you delivered today to Marsha was absolutely magnificent....neither she...nor me could have been more pleased with the creativity and the beauty of the basket.  What a spectacular job!!!  Wish you lived in Albany, New York so I could utilize your services more often.

Thanks.........Carolyn

Sandi,

Just wanted to drop by and tell you that your Nursery Dept. specifically Char helped me out of a jam with snow while Barbara and I were gone to Florida. I really appreciate the fine service.

Paul

I love receiving your email newsletters. They have lots of great information and look very professional.

Patrick

Dear Bernie, Sandi, Scott, & Friends,

It was so nice of you to send the beautiful poinsettia arrangement for Larry. Thank you for your thoughtfulness. I must say we have received many plants and floral arrangements from your business and they have been very healthy and beautiful. Also, the casket spray and special floral w/our lamp was perfect.

Thank you, Judy, David, Mark & Families

I am so pleased with the great wall that Marc and Gary built.

John

Sandy, Don and his men did a WONDERFUL JOB at the apartments. Thank you. What a difference!!! High Time. Blessed Christmas and Happy New Year!

Bev

Sandi, It is always nice to receive your e-newsletters. May you and your family have a wonderful holiday and a Merry Christmas!

Bob

I'm writing to thank you for the service and quality of workmanship of the funeral arrangements you provided to me and my family. We referred by Oltmann Funeral Home in Union- mainly because you were open on Sunday. The woman (Gail) who helped my husband and me was so helpful and understanding. I feel like it was a last minute request coming in Sunday afternoon for arrangements needed for the following afternoon. She provided us with a quiet area to look over arrangement books and gave us ample time to decide. She then listened as we described what we were looking for- colors and types of flowers. She made us feel important and put us to ease.

I cannot praise the arrangements enough-they received many compliments. They were simply beautiful-much more beautiful than I thought they would be-they were exactly what I wanted. One was taken to the grave site - the other, a grapevine wreath with glass bead clusters and wine colored flowers, is hanging proudly on a door in my home. My intention is to replace the real flowers with artificial, but real flowers are still so beautiful that I don't want to take it apart just yet.

Thank you so much for the service you provided. Although the original recommendation was based on your hours of operation, my personal recommendation is based on quality of service. It's reassuring to know that I now have a local florist/ nursery that I can call, because I'm not local.

Cordially, Leesa

The wedding and reception were so incredible! Thanks to all your hard work-everyone loved it all.

Thank you again, All the A. and V. Families

Thanks for sending the flowers. My daughter said they were beautiful.

Elsie

Gail and everyone at Hillermann's, We just wanted to thank you for all the hard work that went into making our wedding arrangements. They were so beautiful! They really made the event! Thanks again for such wonderful work and for being so delightful to work with.

Warm Regards, Jeff and Ashley

Hillermann Family, Thank you for the flowers and prayers. Crissy would have loved them. She always thought Gail was the best designer. (She would Ha!Ha!)

Love all of you, Brenda and Larry

Gail and Flower Shop, You all did a beautiful job for the Queen Contestants, the Queen, and her Court. The flowers were beautiful. Thank you for all of your hard work.

Nancy

My lawn looks so much better than others in my neighborhood do. I hope they all call you for a lawn program.

Dick

Don B. and Rich H. worked together like a real team to do a beautiful job on our subdivision entrance. Rick's design was just right! I am so pleased.

Rita

Sandi and Ladies - Your thoughtfulness and generosity gave just the right touch to the decor for the SFB Confirmation reception. Thanks so much!

Carolyn

Dave, I love the color of the plants. The guys did a great job.

Cal

Tim and Steve did a great Job.

Mary Kay

Dear Sandi, I am writing to you today to recognize one of your employees for outstanding customer service. That employee is Bruce in the equipment area.

I recently had a problem with my Wheel Horse garden tractor. During my initial conversation with a different employee in the service area, I was “put off.” Somewhat frustrated, I drove over to your store where I was cheerfully greeted by Bruce. He gave my concern immediate attention. Within an hour, he had come to my house and brought me a loaner mower to get my grass cut.

After some contemplation, I decided to do some checking on a new mower to replace my Wheel Horse tractor. I visited your store the following day and was again cheerfully greeted by Bruce. He spent as much time as I needed showing me the various models and explaining the advantages and disadvantages of each. His knowledge of the various models was truly impressive.

I ended up purchasing a $5000.00 Toro zero turn radius mower. I want you to know that you should attribute my purchase to Bruce. As I said, I wasn't all that pleased with how I was treated initially when I called about the problem with my tractor. Bruce turned the potential loss of a customer into the sale of a new, somewhat expensive, product.

Too often in this hurried world, we only take time to offer criticism. I wanted to take the time to do the opposite and let you know that I feel you have a valuable employee in Bruce.

I hope you will also take some time and personally let Bruce know that you appreciate his excellent customer service and his dedication to your company.

Sincerely, Howard

Dear Sandi, What a wonderful party you had last night. Hillermann's was decorated so beautifully and just using the soft lights made me feel I was in a Wonderland. The music was lovely, the food delicious, and that chocolate fountain called my name! Congratulations!

Love & Hugs, Jeanne

Greetings, You should be very pleased with the beautiful display of Xmas items etc. and the hard work and courtesy shown to us by your family and employees.

Fred and Marion

Sandi, We always appreciate your thank you notes, and want to let you know how pleased we are with our new landscaping. It's beautiful! We love all the plants, and would never have chosen so many different kinds without help from Hillermann's.

Our compliments to your staff. Working with Dave is so pleasant, and the variety of plants he chose plus the design is outstanding. We love it! Tim was one of the workers who took care of all the actual work at our home. Working with him is easy. He's knowledgeable, and extremely hard working. Meticulous also. Every time we come into the landscape office, Betty is so helpful and polite. Always efficient.

We've worked with the flower shop also. They've made some flower arrangements for inside our home. They always understand what I'm looking for, and have designed some beautiful arrangements for us.

Sandi it is to your credit that your staff gives this kind of service, and that they have worked with you for so many years. We're grateful for fine, caring service we've received over the years.

Thanks so much! Mike & Sheila

Dear Mrs. McDonald: On behalf of the administrative staff or St. Johns Mercy Hospital, I'd like to thank you for your generosity. Hillermann Nursery & Florist played a beautiful part in helping us say goodbye to Velma as she retires as Vice President of Nursing. We very much appreciate your kind donation of the foliage, arbor, fountain and table. Adding decor to the room really helped make the event that much more special for all who attended. Velma was overwhelmed by the extra effort given to her celebration. Hillermann Nursery & Florist helped make this happen.

I've heard nothing but kind words regarding your Event Coordinator, Leslie. She made the room come to life! It is these kinds of generous acts that make our community such a great place to call home.

Michael

Julie and Jamie, Thanks for our field trip and all the stuff we did. It was fun!

OLL First Graders

Julie, Thank you for coming and talking to my class. We really enjoyed your presentation and the beautiful flowers!

Kris

Julie, Thank you for a wonderful flower presentation! The kids had a great time and are so excited about our visit to the nursery. See you then.

Thanks Again, Rosemary

Julie, The flowers for Mom's funeral were perfect. We really appreciate everything and how everything was perfect. Mom would have loved them.

Lisa

The flowers were beautiful! Thank you for sending the picture.

Jena

Julie, Thanks for all your hard work with the wedding. We appreciate all you have done for us!

Angie

Julie, Thank you for the beautiful arrangement you made. Please make another one up for me.

Thanks, Mary

Julie, Thank you so much for coming to our ladies luncheon and demonstrating how to make a wonderful wreath. I know the ladies enjoyed it. Thanks Again,

Karen

Everything sounds beautiful. Thanks for all your hard work and working with all our changes. Can't wait to see the wedding flowers!

Sharon

Tim Kriete is the BEST! I am a very happy Hillermann's customer since he took over on our lawn! I have a few “sick” trees that I need to talk to him about.

Pete & Judy

Thank you Sandy, we love your messages. Merry Christmas to you and your family!

From the B. Family

My family and I are SOOO glad to have found your nursery. We will be back in the spring for our “bald cypress” memorial tree for my dad.

We really enjoyed the open house Thursday. Thank you for including us.

Sandra

Good morning. I would like to send a compliment your way regarding one of your employees. I recently contracted your business to grade, seed, fertilize, and straw part of my yard after some recent construction. The young man sent to do the work (on a rather chilly day) was very personable and courteous, showed great pride in doing the job well, answered all of my questions about watering and mowing, and left the yard in great condition. I am sorry I don't remember the young man's name (Tim), but never the less, I am grateful for the care he took in working on my yard. The best part is after days of watering the area, and after the rain on Monday and Tuesday, I am finally seeing GREEN in that part of the yard!!!! Thanks for your service!

Respectfully, Roger

I am so pleased with the landscaping that Gary and Marc did for me.

Lynn